Making a Purchase

Making a purchase is quite easy. Just click on any of the items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. If the "Add to Cart" button does not appear the item may be out of stock - please email us and we will advise you on availability.

We accept Credit Card/Debit Card payment via Protx which is a secure online payment gateway for credit card processing . We will ONLY despatch goods to the cardholders address. “Protx - Dubzlife Ltd” will appear on your bank/credit card statement.

Back Orders.
If the item you ordered is out of stock it will be placed on back order, you will be notified by email and given the option to cancel the order should you not wish to wait for the item.

Tax Charge
All items shown are inclusive of VAT @ 17.5%.

Shipping and Handling.
FREE deliveries within UK mainland (excluding Islands and Scottish Highlands)
Orders will be dispatched via royal mail, parcel force 48, DHL or TNT..
In some cases a signature may be required on point of delivery.

Northern Ireland. Islands and Scottish Highlands. When possible, orders that can be sent via royal mail will be FREE. If this is not possible and an alternative method of delivery is required this may incur an additional charge. You will be notified by email and we will require a return email to confirm that this is acceptable.

Delivery Schedule
We endeavour to dispatch all orders within 3 working days of receipt. If for any reason we cannot dispatch goods within 7 working days, we will inform you by e-mail. Should this be un-acceptable, the order can be cancelled. A full refund will be made on any payment sent / received.

Returns

To ensure our customers receive their goods in perfect condition, all goods are carefully checked and packed before despatch. Should the goods you have ordered be unsuitable they may be returned to us within 14 days from receipt for exchange or refund providing you have informed us prior to returning the goods.

Goods returned must be:

· Unused and carry all labels and tags intact.

· In any original packaging (this refers to any boxes or wrapping from the brand or manufacturer and not to the wrapping materials used by us to send your goods).

· Be accompanied by the receipt of purchase (we recommend you keep a copy of this receipt). We will process your return after the goods are received by us and make the refund to the purchaser’s credit card or debit card (within 30 days).

· The costs of postage or delivery for returns of this type are the customer's responsibility and the cost of return postage cannot be included in the refund. Please ensure the goods are suitably and adequately wrapped in appropriate packaging for returning to us (e.g. wrapping paper, bubble wrap, etc.)

· If goods were received by you damaged, we will refund carriage

· We must be informed within 48 hours if goods were received damaged. All parcels should be signed for 'unchecked',

Privacy Statement
Personal Data collected on this site is used for the delivery of your goods and to let you know of any special offers we may have but will not be passed on to any third parties. By supplying us with your details, you are consenting to us using your details in the ways described above

Security
Your credit/debit card details will be secure when transmitted via our website. The details that you give us are encrypted and sent across a secure connection. To ensure this security a padlock or key symbol will appear in the bottom of your browser when you are in the checkout area of the site.

Product Images and Descriptions
Whilst every effort is made to ensure the product images, colour representations and descriptions on our site are a fair representation of the actual products and colours, there may be variations in photos and colours from the products due to changes made by manufacturers, design and style changes, the inclusion or deletion of features, colour differences and other changes which we cannot be held responsible for. Also the settings of computer monitors, over which we have no input or control, can cause a visual difference in the way images and colours are shown. We cannot be held responsible for any perceived difference between the images and colours shown and the actual products. We also reserve the right to amend, change, or delete products listed on our site, and the way product images and colours are shown.